Privacy Policy

Michelle Jensen - Inclusion Coach (referred to as "we", "our", "us") is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our services or visit our website.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, contact details (including email address and phone number)

  • Information related to your child’s educational and developmental needs

  • Feedback and survey responses

  • Communication records (emails, phone calls, etc.)

  • Any other information you voluntarily provide

2. How We Collect Personal Information

We may collect personal information in various ways, including:

  • Directly from you (e.g., when you contact us via email, phone, or our website)

  • Through forms and surveys you complete

  • When you engage with our services or provide feedback

3. Use of Personal Information

We may use your personal information for the following purposes:

  • To provide coaching, advocacy, and consulting services

  • To communicate with you and respond to inquiries

  • To develop educational resources and services

  • For administrative purposes, including record-keeping and internal reporting

  • To improve our services and your experience on our website

  • To comply with legal obligations

4. Disclosure of Personal Information

We respect your privacy and do not share your personal information with third parties except in the following situations:

  • With your consent or as required to provide our services

  • Where we are legally required to disclose information (e.g., to comply with a legal process or regulatory obligation)

  • To service providers who assist in the operation of our business (e.g., IT support, data storage)

We will take reasonable steps to ensure that any third parties we share your information with adhere to privacy standards comparable to our own.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing security measures such as encrypted data storage and access controls.

However, please note that no data transmission over the internet is entirely secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Access and Correction

You have the right to access and correct any personal information we hold about you. If you wish to access or correct your information, please contact us at [contact details]. We will respond to your request within a reasonable time frame and in accordance with the Privacy Act.

7. Cookies and Analytics

We may use cookies and similar technologies to improve your experience on our website and to collect information about website usage. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of those third-party websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The updated Privacy Policy will be posted on our website, and we encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Michelle Jensen - Inclusion Coach
Email: [your email]
Phone: [your phone number]